Booking Info & FAQ’s
Booking at Upton Wellness
We keep our booking process simple, calm and fair for everyone.
This page is here to clearly outline how bookings work, so you can focus on your practice — not the logistics.
If you ever have questions, we’re always happy to help.
At a glance
• Classes must be booked in advance
• Bookings close 30 minutes before class
• Cancellations & reschedules close 24 hours before
• Please arrive shortly before class and bring a small hand towel
Our Classes are small providing a calm, spacious and supportive experience, safer movement and a welcoming environment for all levels
FAQ’s
How far in advance can I book? To keep classes accessible and fairly shared, booking access is tiered: Upton Collective members May book up to 12 weeks in advance Upton Flow members May book up to 6–8 weeks in advance Pay-as-you-go bookings Open 3–4 weeks in advance This structure helps us balance availability while supporting consistency for regular attendees.
What is the cancellation policy? Cancellations and reschedules close 24 hours before class Changes made after this time cannot be refunded or credited This allows us to respect teachers’ time and keep the timetable running smoothly.
When do bookings close? Online bookings close 30 minutes before class start time If a class is visible and bookable, it is currently scheduled to run
What happens if a class has low attendance? Occasionally, a class may be cancelled if there are very low bookings. Classes are not cancelled automatically Bookings often come in close to start time If a class is cancelled, you’ll be notified as early as possible and your credit will be returned We prioritise consistency wherever possible, especially as our timetable continues to grow.
When should I arrive? To keep the studio calm and spacious: Please arrive no more than 5 minutes before class This allows the previous session to finish peacefully and avoids crowding
Caring for our studio space Please bring a small hand towel to place on your mat if you perspire We use premium eco mats made from natural rubber, which can mark if moisture isn’t wiped immediately Mats and props are cleaned after every class Thank you for helping us care for the studio so it remains a beautiful space for everyone.
Can I attend without booking? Drop-in bookings are available for selected classes and must be completed before class begins. Availability may vary, so we always recommend booking online where possible.